Employees Don't Get Payslip
Question: An employee received their salary but cannot find or view their payslip. What should I do?
Answer: First, check if the payslip notification has been sent. Go to the Payroll menu and check the status of that specific payroll block.
| Notification Status | Result |
|
Notification Sent
|
Employees can view their payslip via the mobile app or web app. |
|
Notification NOT Sent
|
Employees cannot view their payslip via the mobile app or web app. |
How to Verify the Status
You can check the status in the Payroll Notification History.
-
Status: Success
If the notification was successfully sent, the system will display a Success status.
-
The "Eye" Icon
- The Eye icon will be visible if the payroll data still exists in the system. You can click it to view the details.
- If the Eye icon is missing, it means that specific payroll block has been deleted. Once a payroll block is deleted, employees will no longer be able to view the associated payslip in their app.
💡 Pro-Tip: If the payroll was deleted and re-run, you must send a new notification for the new block so employees can see their updated payslips.